We have appointed Tony Dale MRICS FAAV, Director, DDM Agriculture Ltd, Eastfield, Albert Street, Brigg, DN20 8HS Tel: 01652 653669 to deal with your complaint. If you have a question or if you would like to make a complaint, please do not hesitate to contact him.
If you have initially made your complaint verbally – whether face-to-face or over the telephone – please also make it in writing, addressed to Tony Dale. This is to ensure that we fully understand exactly what your complaint is and have a written record of it.
The first stage of our Complaints Handling Procedure (CHP) will involve full consideration of your complaint by Tony Dale on behalf of our firm. He will try to resolve the complaint to your satisfaction. If you are happy with the outcome of Tony Dale’s investigation into your complaint, the matter will conclude at that point.
We will consider your complaint as quickly as possible. We will provide you with a full response, or if it is not possible, an update of what is happening with your complaint, within 28 days.
If your complaint relates to any matter including Tony Dale, his role will be taken by Giles Johnston MRICS FAAV, Managing Director, and the same procedure as outlined above will be adopted.
However, if we cannot agree on how to resolve the complaint then you will have the opportunity to take your complaint to the final stage of our Complaints Handling Procedure (CHP), which is:
For consumer clients
The Property Ombudsman
33 The Clarendon Centre
Salisbury Business Park
Dairy Meadow Lane
Salisbury SP1 2TJ
t 01722 333306
e - via the contact form on their website
For business clients
CEDR Solve
The International Dispute Resolution Centre
70 Fleet Street
LONDON
EC4Y 1EU
t 020 7536 6060
f 020 7536 6061
e info@cedr-solve.com
